C. Palit, Selvyana, and Ratna Indrawati. “Analysis of Patient Experience Dimensions and Their Implications in Improving Customer Engagement and Customer Delight at Hospital X”. Dinasti Health and Pharmacy Science 3, no. 4 (May 24, 2026): 160–165. Accessed May 26, 2026. https://www.dinastires.org/DHPS/article/view/3318.